Games, concerts and shows, some with strobe lights, haze, lasers and pyrotechnics, plus free sensory bags and two Sensory Nooks. There is no re-entry, so the breaks happen inside. Section 120 is where to start.
Open for ticketed events only. Doors generally open one hour before an event; parking lots open 3 hours before. Call Guest Relations for a specific event's times.
“Ball Arena also features two Sensory Nooks located at Section 120 and Section 340 in the elevator lobbies.” “These create an encapsulated environment to positively influence mood”
“Please contact a Guest Relations representative for assistance or additional information.”
The arena only opens for events, and none of them list sensory-friendly changes. Some daytime options this season: Disney On Ice on Sat Nov 14 (11 am, 3 pm) and Sun Nov 15 (10:30 am, 2:30 pm); Nuggets at 3 pm on Jan 2 and 3; Avalanche at 1 pm Jan 18 and 3 pm Jan 24 and 30.
The arena names Sensory Nooks at Sections 120 and 340, and quiet areas in the elevator lobbies at 120, 228 and 340. Section 120 also has a Guest Relations Kiosk, so start there and ask.
Mammoth games are likely the loudest of the arena's sports, since fans can bring cowbells, vuvuzelas and drumsticks.
Free sensory bags at all Guest Relations Kiosks (leave an ID): noise-canceling headphones, fidget tools and a special badge. Kiosks: Grand Atrium by the team store, Section 120, Section 375.
Two Sensory Nooks in the elevator lobbies at Sections 120 and 340; ask a Guest Relations representative.
No re-entry. Anyone who exits for any reason can't come back in, so breaks happen inside.
Events with strobe lighting, haze, lasers or pyrotechnics (“Performances and events at Ball Arena may include the use of strobe lighting, haze, lasers, fireworks and other pyrotechnics.”)not stated
Mammoth (lacrosse) games (vuvuzelas, cowbells and drumsticks allowed in the crowd)not stated
Avalanche games (cowbells allowed in the crowd)not stated
Quieter
Sensory Nook, elevator lobby at Section 120quiet zone
Sensory Nook, elevator lobby at Section 340quiet zone
Quiet area, elevator lobby at Section 228quiet zone
Kids: for Nuggets, Avalanche and Mammoth games, 3 and older need a ticket and under 3 can sit on a lap. For concerts and shows it is generally 2, but it varies.
Parking: lots open 3 hours before. For Avalanche or Nuggets games, arrival rates run from $35 to $45 (4Runner lot) up to $70 to $80 (RAV4, the closest); other events differ. Cards at all lots. Light rail: Ball Arena/Elitch Gardens stop (D, E, H and W lines).
Accessible parking, first come, state permit required: Camry North (103 spaces plus 7 van), Tundra (8 plus 4 van, from Chopper Circle), RAV4 (3, from 11th St). Accessible drop-off at the Rideshare area in the 4Runner West lot or the 9th Street roundabout; Guest Relations can meet you at the curb.
Bags: no purses or backpacks; small bags up to 4 x 6 x 1.5 inches. Diaper and medical bags up to 14 x 14 x 6 inches go through VIP/ADA Door #1 at the Grand or East Atrium and stay with you. Bag lockers (Binbox, from $15, cards only) are outside in the Grand Atrium plaza, but with no re-entry you can't get to them during the event.
Strollers: the arena asks you not to bring one. Larger strollers can be checked at a Guest Relations Kiosk (Grand Atrium, Section 120 or Section 375); call 303-405-8548 to ask about a small folding one.
Food: no outside food or drinks, except what a baby needs (baby food, snacks, formula, bottles, hot water). Bring only the medicine needed for the event, in its original labeled bottle. Empty water bottles (32 oz or less, no glass) are allowed at Nuggets, Avalanche and Mammoth games, not at concerts. Ingredient lists at any Guest Relations Kiosk, or call 303-405-8548 ahead.
First aid: Lower Level across from Section 132, with paramedics during events.
Lost child: go to the nearest Guest Relations Kiosk (Grand Atrium, Section 120 or Section 375).
Guest Relations 303-405-8548, GuestRelations@TeamKSE.com; text line 920-520-2255. Most concessions are cashless.
